Privacy Policy

Information we may collect

Dogeau Casino may collect information that is needed to provide and manage an online casino account. The information collected depends on how a player uses the website, the features involved and the checks required before certain activities can be completed. Some information is provided directly by the player, while other information may be created automatically when the website or account is used. Information may also be received from payment providers, verification services, security providers or other service providers supporting the website.

Account and contact information

This may include a player’s name, date of birth, residential details, country of residence, username, password, telephone details and email address. It may also include information about account preferences, responsible gaming settings, communications and requests made to customer support. Passwords should be protected using suitable security measures and should not be shared with other people. Players should keep their account information accurate and tell support if important details change.

Identity and verification information

To help verify an account and prevent misuse, the site may handle identity documents, proof of address, photographs, verification images and related information. Additional information may be requested where it is reasonably necessary to confirm identity, check account ownership, prevent fraud or meet legal and compliance requirements. Verification information is handled for these purposes and is not requested simply for general browsing. The information supplied should be genuine, current and related to the player using the account.

Payment and transaction information

The site may record deposits, withdrawals, gaming activity, account balances, payment method details, transaction references and information about disputes or reversed transactions. Where a payment provider processes a transaction, that provider may also handle information under its own privacy terms. Payment information is used to process transactions, maintain accurate account records, investigate unusual activity and provide support. The site may receive transaction confirmations without necessarily receiving or storing every full payment credential.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, referral information, pages viewed, session times and actions taken on the website. This information may be used to keep the website working, identify technical problems, protect accounts and understand how the services are used. Technical information may also help identify unusual access patterns, repeated failed login attempts or activity that could indicate fraud.

How we use personal information

Personal information is handled for clear and relevant purposes connected with operating an online gambling service. The information requested from a player should be proportionate to the account, transaction, support or compliance activity involved. Depending on the circumstances, information may be used for the following purposes:

• Creating, maintaining and administering a player account.
• Confirming identity, account ownership and eligibility to use particular services.
• Processing deposits, withdrawals and other account transactions.
• Monitoring activity to detect fraud, attempted account takeover, money laundering, payment abuse and other unlawful or suspicious behaviour.
• Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to an online gambling service.
• Responding to questions, complaints, verification requests and other support enquiries.
• Providing account notices, service messages, security alerts and information about changes to the website or its terms.
• Managing responsible gaming tools, restrictions and requests where these are available.
• Maintaining, testing, improving and securing the website, systems and user experience.
• Sending marketing communications where the player has provided consent or where another permitted basis applies.

Personal information may be used to make operational decisions, such as whether additional verification is needed, whether a transaction requires review or whether access should be restricted to protect an account or the service. These checks are intended to support account security, legal compliance and the prevention of harmful or unlawful activity. Players may contact support if they believe information used in a decision is inaccurate or incomplete.

Some information may be used in an aggregated or de-identified form for reporting, security analysis, service improvement and technical planning. Information used in this way is intended not to identify an individual player directly. Where information is no longer needed for a relevant purpose, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Marketing communications

Marketing may include information about services, features, promotions or other updates that may be relevant to players. Players can choose not to receive marketing communications. A marketing message may include an unsubscribe or preference option, and players may also contact support@dogeaucasino.click to withdraw consent to marketing. Service, security and account messages may still be sent when they are needed to operate an account or respond to a request.

Sharing, security and retention

Personal information may be shared only where it is reasonably needed for the purposes described in this Privacy Policy, where a player asks for it to be shared, or where disclosure is required or permitted. Information may be made available to service providers that support website hosting, payment processing, identity verification, fraud prevention, customer support, technology, communications, security, auditing or professional services. These providers should handle information according to their role and the instructions or requirements that apply to the service they provide.

Information may also be disclosed where necessary to protect the website, players, service providers or other people; investigate suspected fraud or unlawful conduct; enforce applicable terms; respond to a valid legal request; or deal with an emergency. If information is transferred to a service provider or location outside Australia, reasonable steps may be taken to protect it, although privacy protections in another location may differ from those available in Australia.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, secure connections, monitoring, backups and staff or supplier procedures. Access to information may be limited to people and providers who need it for an authorised purpose. No website, internet connection or storage system can be guaranteed to be completely secure.

Players should use a strong, unique password, keep devices updated and avoid signing in through unsafe or shared connections. Login details should not be disclosed to another person. If a player suspects that an account, device or password has been compromised, support should be contacted promptly so the matter can be reviewed and suitable protective steps considered.

Keeping information

Information is generally kept only for as long as it is needed for the purpose for which it was collected, to manage an ongoing relationship, to resolve a dispute, to protect the service or to meet record-keeping and other legal obligations. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely destroyed, anonymised or deleted.

Cookies and similar technologies

Dogeau Casino may use cookies and similar technologies to help the website operate and remember choices made during a visit. Cookies are small files or data elements stored on a device. They may support essential functions such as account access, security, session management, language preferences and navigation. Other technologies may help measure website performance, understand general usage and improve content or communications.

Some cookies may be placed by service providers that assist with analytics, security, payments or other website functions. The information collected through these technologies may include device, browser, session and usage details. It may be combined with other technical information for security, performance or service improvement purposes. Cookies may also help the site recognise a returning browser or maintain a player’s choices during a session.

Players can manage or delete cookies through their browser settings. A browser may allow a player to block all cookies, block certain categories or receive a notification before a cookie is stored. Disabling essential cookies may affect account access, security features or the operation of some parts of the website. Browser settings do not necessarily remove information that has already been collected or change the way account records are kept.

Your privacy rights and how to contact us

Depending on the circumstances and any applicable exceptions, players may have rights relating to the personal information held about them. A request may need to include enough information to identify the relevant account and confirm that the requester is authorised to receive or change the information. This helps protect players from unauthorised access and account fraud. Requests should be made honestly and should identify the information or action concerned as clearly as possible.

• Access: request information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: request deletion of personal data where it is no longer needed or where another valid basis for deletion applies. Deletion may not be possible where records must be retained for legal, security, dispute or compliance reasons.
• Marketing consent: withdraw consent to marketing communications at any time. This does not affect processing that is needed to operate an account, provide security notices or meet legal obligations.
• Information about handling: ask general questions about how personal information is collected, used, shared or retained.

To exercise these rights or make a privacy request, contact support@dogeaucasino.click. Please describe the request clearly and include the relevant account details where appropriate, but do not send unnecessary sensitive information. A request may be checked before it is completed. If more information is needed to confirm identity or understand the request, it may be requested through an appropriate support process.

Requests will be considered within a reasonable time. The outcome may depend on the nature of the request, the information involved and any duties to keep records or protect other people. If a request cannot be completed in full, the reason may be explained where permitted. Players may also use the same contact email for questions about this Privacy Policy, suspected misuse of personal information or a concern about a privacy-related incident.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on the website, with the latest revision applying from its stated publication or effective date. Players should review this page periodically, particularly before providing new information or using a new feature. Continued use of the website after an update may indicate that the player has read the revised information, subject to any consent requirements that apply.