Responsible Gaming

Our commitment to responsible gambling

Responsible gambling means making conscious decisions about when, why and how much you play. It includes understanding the risks, keeping gambling within your personal budget and being able to stop when you choose. Dogeau Casino provides general information and account control options to help players make informed choices. These tools are intended to support good habits, but they cannot remove the risks associated with gambling or replace personal judgement.

Gambling outcomes are determined by chance. No strategy, system or pattern can guarantee a win, and previous results do not change the probability of future results. A losing session does not mean that a win is due, while a winning session does not mean that further wins are likely. Never treat gambling as an investment, a regular source of income or a way to recover money that has already been lost.

You must be at least 18 years old to gamble in Australia and should only use gambling services where doing so is lawful. Do not allow another person to use your account, and do not use another person's account. Keeping your account details private helps protect you and supports appropriate age and identity checks.

• Gamble only with money you can afford to lose.
• Decide on a time and spending limit before you begin.
• Keep gambling separate from essential household expenses.
• Never borrow money or use credit to continue gambling.
• Do not gamble when affected by alcohol, drugs, stress or strong emotions.
• Take regular breaks and stop when your planned session ends.

Set limits before you play

A limit is most effective when it is set before gambling starts. Thinking about a limit after a loss can make it harder to make a calm decision. Consider your income, regular bills, savings goals and other commitments when deciding whether gambling fits within your discretionary budget. If there is no affordable amount left after your essential expenses, do not gamble.

Financial limits

Where account controls are available, you may be able to set a deposit, spending or loss limit for a chosen period. A limit should reflect an amount that would not affect your ability to pay rent or a mortgage, utilities, food, transport, debts, medical costs or other important expenses. It should also allow for unexpected costs. Do not increase a limit simply because you have lost money or want to continue playing.

Time limits

Set a start and finish time for every session. Use breaks to check how long you have been playing and how much you have spent. If time limits, reminders or reality checks are offered through your account, use them to support your plan. A longer session can make it easier to lose track of spending, become tired or make decisions based on emotion rather than your original budget.

Keep a record

Review your deposits, withdrawals and gambling activity regularly. Looking at the full picture can help you understand the real cost of gambling over a day, week or month. Do not judge your results only by individual wins. A win may encourage further play, while a loss may encourage chasing. Both reactions can lead to spending more than planned.

1. Choose an affordable budget before opening a game.
2. Set a session length and decide when you will take a break.
3. Use available account limits and reminders where suitable.
4. Stop when the limit or session time has been reached.
5. Review your activity later, when you are not playing or feeling pressured.

Account controls, breaks and self-exclusion

If you feel that gambling is becoming difficult to manage, act early. Account controls can help create distance between an urge to gamble and the decision to continue. Depending on the service and the control selected, options may include deposit limits, wagering limits, session reminders, temporary breaks, account closure or self-exclusion. Read the information provided with each option so you understand how it operates and when it takes effect.

A temporary break can be useful when you want time away from gambling without making a permanent decision. During a break, do not create another account or use another person's account to continue playing. Consider removing saved payment methods, avoiding gambling-related content and using device or banking controls that can make access more difficult.

Self-exclusion is a stronger measure for people who need to stop gambling for a longer period or do not want to gamble at all. If you choose self-exclusion, follow the instructions carefully and provide any information required to apply the request. Self-exclusion should be taken seriously. Do not try to bypass it, and ask people close to you to support your decision.

If you want to change a limit, cancel a break or reopen an account, the applicable waiting period and process may depend on the type of control selected. A request may not take effect immediately. Until you receive confirmation that a change has been applied, continue to follow the existing restriction and do not assume that access has changed.

If you are unable to apply a control through your account, stop gambling and contact Dogeau Casino through the support channels displayed on the website. Do not send sensitive account or payment information through an unverified channel. Support staff may explain the available options and the information needed to process a request, but they cannot guarantee gambling outcomes or recover losses.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It may affect anyone, regardless of age, income, occupation or previous experience. You do not need to wait for a serious financial loss before asking for help. If gambling is causing worry, conflict or difficulty meeting responsibilities, support should be considered.

• Spending more time or money gambling than you planned.
• Chasing losses by continuing to gamble to win money back.
• Increasing the amount or frequency of gambling to feel the same excitement.
• Feeling restless, irritable or anxious when trying to stop.
• Hiding gambling, deposits, losses or account activity from family or friends.
• Borrowing money, selling possessions or missing payments because of gambling.
• Gambling during work, study, family time or other important activities.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Trying to stop or cut back several times without lasting success.
• Experiencing arguments, relationship problems or reduced wellbeing because of gambling.

If any of these signs sound familiar, stop gambling and speak with someone you trust. A qualified gambling counsellor, mental health professional, financial counsellor or medical practitioner can help you understand what is happening and plan practical next steps. Support is confidential in many settings, and asking for help is a positive action rather than a failure.

If gambling has contributed to financial stress, consider speaking with a free or low-cost financial counselling service in your state or territory. Do not take out further loans, use essential money or rely on gambling to solve debt. If gambling is affecting your mental health or you feel unsafe, seek urgent assistance from an appropriate health or emergency service.

Protect yourself and others

Protecting your account is part of responsible gambling. Use a strong, unique password and keep it private. Check your account activity and payment records regularly. Contact support through the website if you notice activity you do not recognise, believe another person has accessed your account or need help securing your login. Never share verification codes, passwords or payment details with another person.

Do not encourage children or people under 18 to gamble, and keep gambling accounts, devices and payment methods away from minors. Use suitable device settings, parental controls and privacy measures where appropriate. Adults in a household should also avoid presenting gambling as a reliable way to earn money.

If someone close to you is experiencing gambling problems, approach the subject calmly and without blame. Explain what you have noticed, listen to their concerns and encourage professional support. You can set boundaries around shared money and household finances, but you cannot control another adult's choices on their behalf. If there is immediate risk to a person's safety, seek urgent help.

This page provides general responsible gambling information and is not medical, legal or financial advice. Gambling laws, support options and account controls can change. Always review the current information available on the website and in the applicable terms and conditions. If gambling is no longer enjoyable, the safest choice is to stop.