Dogeau Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions apply to your use of the Dogeau Casino website, account services, games, payment facilities and related content. They should be read together with any other rules or notices shown on the website, including game rules, promotional terms, privacy information and responsible gambling guidance. If a specific rule conflicts with these general terms, the specific rule will apply to the relevant product or promotion.

You may use Dogeau Casino only where online gambling services are lawful and available to you. You are responsible for checking the laws that apply in your location before accessing the website or opening an account. You must meet the minimum legal age and any other eligibility requirements that apply where you live. Access may be restricted in some locations, and the website should not be used if doing so would breach local law.

When registering, you must provide information that is accurate, complete and current. You must update your details if they change. An account is intended for one person only and must not be transferred, sold, shared or used by another person. You are responsible for keeping your login information confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access.

You must not create an account using a false identity, provide misleading information, operate an account for someone else or attempt to avoid any account restriction. You must not use the website for unlawful activity, fraud, money laundering, collusion, cheating, software abuse or any other improper purpose. Automated tools, bots, scripts and methods designed to interfere with the website or gain an unfair advantage are not permitted.

Account checks and verification

Dogeau Casino may carry out identity, age, location, payment and security checks before or after account activity. You may be asked to provide suitable documents or information to support these checks. Information supplied for verification must be genuine, readable and up to date. If requested information is not provided within a reasonable period, account access or transactions may be delayed, restricted or refused.

Where an account is suspended, closed or subject to review, you must not open or use another account to avoid the restriction. Any decision concerning an account will be made in accordance with applicable law, security requirements and the information available at the time.

2. Deposits, withdrawals and account funds

You may add funds using payment methods made available on the website. You must use a payment method that belongs to you or that you are authorised to use. Payments may be subject to checks by the relevant payment provider, and some methods may have their own terms, fees or processing requirements. Dogeau Casino does not control the policies of external payment providers.

Before making a deposit, make sure that the amount is affordable and intended only for entertainment. Deposits must not be made using funds obtained unlawfully or funds that you cannot afford to lose. You should review the transaction details before confirming a payment, as some transactions may not be reversible once processed.

Withdrawal requests may be subject to account verification, payment checks, applicable transaction rules and any relevant game or promotional conditions. Funds may generally be returned through an approved method connected with the account. The available options and any requirements will be shown during the withdrawal process or in the applicable account information.

You should not use the account as a bank account or payment service. If a payment is reversed, charged back or identified as unauthorised, Dogeau Casino may place the related amount on hold and investigate the transaction. You may remain responsible for costs or losses caused by a payment reversal, misuse of a payment method or a breach of these terms.

Account balances may be reviewed for accuracy. If a technical, administrative or other error results in funds or credits being added incorrectly, Dogeau Casino may correct the error and adjust the account. If you have already used funds credited by mistake, the relevant amount may remain payable. You should report any suspected error or unauthorised transaction as soon as possible.

3. Games, promotions and fair use

Games are provided for entertainment and are subject to the rules displayed for the relevant game. You should read those rules before playing. Outcomes may depend on chance, game mechanics and the information shown at the time. No strategy can guarantee a win, and past results do not predict future results.

You are responsible for checking the stake, game selection and transaction details before confirming play. If you notice a technical problem, incorrect result or other unusual event, stop using the affected feature and report the issue through the available support process. A game or transaction may be reviewed where there is a suspected error, interruption, malfunction or security concern.

Promotions and rewards

Promotions, bonuses, rewards and other offers may be subject to separate terms. Those terms may explain eligibility, participation requirements, expiry, wagering conditions, maximum or minimum values, withdrawal rules and any restrictions on combining offers. You should read the applicable promotional terms before accepting or using an offer. If you do not understand a condition, do not participate until you have obtained clarification.

Unless the applicable promotional terms say otherwise, offers are intended for one person, one account, one household and one permitted method of participation. Dogeau Casino may decline, withdraw or amend an offer where there is suspected misuse, multiple-account activity, collusion, technical abuse or a breach of the relevant terms. Any adjustment will be made subject to applicable law.

You must not manipulate games, promotions, referral arrangements or account features. Prohibited conduct includes exploiting errors, delaying or disguising transactions, using prohibited software, coordinating with other players to obtain an unfair advantage and making claims based on information you know to be false. Suspected abuse may lead to a review, cancellation of affected activity or account restrictions.

4. Responsible use, privacy and legal matters

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money, recover losses or resolve financial difficulties. Set a budget before you play and do not gamble with money needed for household expenses, bills or other commitments. Take regular breaks, avoid playing when upset or under the influence of alcohol or other substances, and never chase losses.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support. Available responsible gambling tools may include account limits, time reminders, cooling-off options or self-exclusion arrangements. The features available to you and the way they operate will be explained on the website. Requests for account restrictions should be made promptly, and you must not try to bypass a restriction by opening another account.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be used to operate the account, process transactions, provide services, meet legal or security requirements, prevent fraud and communicate important account information. You should review the Privacy Policy to understand how information is collected, used, stored and shared.

You must keep your contact and account information current so that important notices can reach you. Operational messages may be sent where necessary to administer the account, confirm activity or provide information about changes. Marketing communications may be managed using the options made available to you, subject to applicable law.

Suspension, closure and changes

Dogeau Casino may suspend, restrict or close an account where required for security, verification, responsible gambling, legal compliance, payment review, suspected fraud or a breach of these terms. The website or a feature may also be unavailable from time to time because of maintenance, technical issues or circumstances outside reasonable control. You must not use the website while an account restriction is in place.

You may request account closure through the available account process. Closure does not remove obligations that arose before closure, including obligations connected with disputed transactions, misuse, verification or compliance reviews. Any remaining balance will be dealt with in accordance with applicable law, account checks and the relevant payment requirements.

These Terms & Conditions may be updated from time to time to reflect changes to the website, services, legal requirements or security practices. The current version will be made available on the website. By continuing to use Dogeau Casino after an update takes effect, you accept the revised terms. If you do not agree with a change, you should stop using the website and request account closure where appropriate.

Nothing in these terms is intended to exclude or limit rights that cannot lawfully be excluded or limited under Australian consumer law or other applicable legislation. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. Any dispute should first be raised through the available support process, without limiting any rights or remedies available under applicable law.